NEW SOUTH WALES

Community Achievement Awards for NSW & the ACT

Konica Minolta Customer Service Award

Customer service plays a pivotal role in the success of any business or organization. The Konica Minolta Australia Customer Service Award is a prestigious accolade that recognizes and celebrates exceptional customer service within organizations or by individuals. By sponsoring this award, Konica Minolta demonstrates its commitment to promoting and rewarding excellence in customer service. The award serves as a platform to acknowledge individuals, teams or organisations that consistently go above and beyond to provide exceptional experiences to customers. Through this award Konica Minolta aims to inspire a customer-centric culture and encourage organizations to prioritize outstanding service and customer satisfaction. The award highlights the importance of exceptional customer service and its impact on building strong relationships and driving success in all aspects of business.

Some points to consider when filling out this application:

--- How do you ensure a positive customer experience throughout the entire customer journey?

--- How do you proactively anticipate customer needs and exceed their expectations?

--- How do you handle difficult or dissatisfied customers, and what steps do you take to turn the situation around?

--- What strategies or initiatives have you implemented to improve customer satisfaction and loyalty?

  • Please provide a brief background of the business/organisation and the nominee (a team or an individual)
  • Can you please share a specific instance where you went above and beyond to provide exceptional service to a customer and also provide an example of how you successfully collaborated with others to deliver outstanding service?
  • Training and development undertaken
  • Outline how the nominee (a team or an individual) has made an impact on the business and wider community
  • Testimonials that back up examples of customer service excellence will be viewed favorably
  • In 25 words (2-3 sentences), please summarise your nomination; highlighting your achievements and impacts made. This summary will be used for all media purposes and onstage presentations at the gala dinner.
NSW Government Council Crown Land Management Excellence Award

More than 6,500 Crown reserves are managed by 128 local government councils across NSW. Councils play a significant role in managing Crown reserves on behalf of the community.


This Excellence Award recognises a council that demonstrates outstanding community service ethos, dedication, and commitment to their communities as a Crown land manager. 


Nominees must be appointed as a Council Crown land manager. One nomination per council, select one or a group of Crown reserves under council management. 




Award criteria:


Showcase a council-managed Crown reserve or a group of similarly managed Crown reserves, where an adopted Plan of Management is in place, and address the following: 

  • Description of the reserve/s i.e., location, assets on site, activities on reserve and how the reserve/s is used by the community. 
  • Describe how council encourages multiple or diverse community use across the reserve/s. 
  • Initiatives and/or innovations council has carried out over the last 12 months to improve the reserve/s and how these benefited the local community’s use of the reserve and contributed to strengthening community connections. 
  • In 25 words (2-3 sentences), provide a summary of your nomination.
    This summary will be used for all media purposes and onstage presentations at the gala dinner.
NSW Government Crown Land Management Excellence Award
New South Wales has more than 34,000 Crown reserves covering an area of around 3.1 million hectares. These reserves are showgrounds, parks, sporting venues, caravan parks, community halls and more. More than 900 organisations manage Crown reserves, partnering with the NSW Government to ensure these public lands are enjoyed by the community.  
This award will recognise a reserve manager organisation that is appointed to care, control and manage a NSW Crown reserve. The award winner will exemplify an outstanding community service ethos, dedication, and commitment to their communities.

Eligibility: Nominees must be appointed as a non-council Crown land manager organisation under the Crown Land Management Act 2016.  

  • Provide the details of the reserve and manager
    - Reserve Number (if known):
    - Reserve Name or the locally known name:
    - Crown land manager name
  • Provide a description of the reserve, how it is used by the community, and outline the different types of people/user groups that access the site 
  • Detail the management of the reserve e.g. - how many people are involved, roles and responsibilities, volunteer contributions, how the reserve sources funding and income etc.
  • What improvements or initiatives has the manager undertaken in the last 2 years, and how has this benefited the community use of the reserve? Also list any accessibility features at the site.
  • How does the manager promote the reserve to encourage use of the site?  
  • In 25-30 words (2-3 sentences), provide a summary of your nomination; highlighting the reserve manager’s achievements and the positive impacts made to the Crown reserve and the local community.
    This summary will be used for all media purposes and onstage presentations at the awards ceremony.
NSW Government Individual Excellence in Crown Land Management Award
There are over 3,000 members of Crown land manager organisations as well as many others who are involved in council-appointed community management committees. These community minded individual volunteers are crucial to the management of Crown land and devote many hours of unpaid service to their communities’ managing reserves. 
This award recognises an individual involved in Crown reserve management, who demonstrates outstanding community service ethos, dedication, and commitment to their community. 

Eligibility: Nominees must be a volunteer member of a non-council Crown land manager organisation appointed under the Crown Land Management Act 2016, or be a member of a council-appointed community management committee, responsible for caring for a NSW Crown reserve.

  • Provide the details of the reserve and manager
    - Reserve Number (if known):
    - Reserve Name or the locally known name:
    - Crown land manager name
  • Provide a description of the reserve and how it is used by the community. 
  • What is the individual's role at the reserve
  • How have they contributed to improve the reserve
  • How they encourage community use of the reserve
  • In 25 words (2-3 sentences), provide a summary of your nomination; highlighting the achievements and impacts made by the individual you’re nominating.
    This summary will be used for all media purposes and onstage presentations at the gala dinner.
Small Business Award
Small businesses make up over 95% of all businesses and employ a third of the NSW/ACT workforce. Successful, innovative and proactive business ventures are making important economic and social contributions to our state, across all industries.

The Community Achievement Awards is proud to recognise these creative ventures, which provide opportunities for growth, productivity, leadership, employment and community enhancement. 

The  Small Business Award will acknowledge and highlight the successes and achievements of small businesses, whilst also recognising their community contributions
  • Brief background and history of the business
  • Description of successful product and/or service delivery
  • Examples of recent business achievements, innovation or performance success
  • Involvement with wider industry groups and the local or wider community
  • Describe any barriers or difficulties and how they have been overcome
  • In 25 words (2-3 sentences), please summaries your nomination; highlighting your achievements and impacts made. 
    This summary will be used for all media purposes and onstage presentations at the gala dinner.
Synaco by Synergie Safety Award

Synaco by Synergie is a workforce solutions team, inspiring people to live a passionate, purposeful working life and matching outstanding talent with great employers. Synaco by Synergie recognises their mutual responsibilities with employees and clients, forming partnerships to ensure the safety of all parties.

Living and breathing a commitment to safety, Synaco by Synergie acknowledges and celebrates outstanding safety initiatives through the Synaco by Synergie Safety Award.


The Synaco by Synergie Safety Award is open to any organisation or project in NSW or the ACT, demonstrating a clear focus on safety and will recognise innovative and tailored approaches to the safety and wellbeing of employees, clients, participants, and members of the community. Whether it is addressing training, culture, conducting processes from a holistic approach, Synaco by Synergie aims to encourage and recognise those committed to safety in their workplace and throughout the community.

  • Provide a brief background of the organisation or project, outlining the commitment to safety and details of safety initiatives.
  • Outline who is benefitting from the initiative.
  • What are the short and long term goals of the safety initiative/s and has there been any measurable outcomes?
  • Provide details of any challenges and/or obstacles that you have had to overcome and how this has been achieved.
  • What methods or approach has the nominee taken to engage their own workforce in the promotion of safety in the workplace?
  • In 25 words (2-3 sentences), please summarise your nomination; highlighting your achievements and impacts made.
    This summary will be used for all media purposes and onstage presentations at the gala dinner.